| MUIS
onLINE PAYMENT SERVICES - TERMS AND CONDITIONS
Before you proceed with these eServices, please read
the following terms and conditions carefully.
By
using the eService, you (User) agree to be bound by
these terms and conditions. If you do not agree to these
terms and conditions, do not proceed with the use of
these eServices.
CONDITIONS
FOR USE OF SERVICE
The use of this eService shall be subject to the following:
-
The eServices provided herein are conditional upon
the the User acceptance of and compliance with these
Terms and Conditions or any modification thereof from
time to time by MUIS.
- MUIS
may at its discretion, with or without giving prior
notice, at any time suspend the operations of this
website or all or any part of the Services temporarily
whether for the purposes of updating, upgrading, system
maintenance or otherwise, and shall not be liable
if the User is prevented from accessing the eServices.
- MUIS
shall have the absolute right to suspend or terminate
the eServices, or reject any payment made by the User.
- User
may use these eServices only for the purposes for
which and in the manner in they are intended.
CONDITIONS FOR PAYMENT
The Payment shall be subject to the following:
- The
User shall ensure that any information posted or permitted
or caused to be posted by the User is true and accurate
and shall be solely responsible for the contents therein.
- The
User shall promptly provide to MUIS, upon request,
any additional information which MUIS may consider
necessary in providing its Services.
- Upon
confirmation of successful payment, User will be presented
with acknowledgement notice and/or receipt(s).
ROLLBACK FOR FAILED TRANSACTIONS
If you encounter any technical problem in the course
of the transaction and wish to check on the status of
the transaction, please contact 6256 8188
during the following hours:
Weekdays
: 8.30am – 5.00pm
Saturdays, New Year Eve, Hari Raya Aidilfitri Eve, Chinese
New Year Eve : 8.30am – 1.00pm
Please
be ready to provide us with the following details:
- Transaction
identification number (if any);
- Point
at which error occurred;
- Date/Time
of transaction; and
- Error
message (if any);
- Payment
mode selected; and
- Transaction
amount.
REFUND POLICY
Any request for refund of payments must be submitted
to Muis through our online feedback form or by e-mail
not later than 3 working days after the transaction
date.
Please
provide the following details together with your request:
- Transaction
identification number; and
- Reasons
for cancellation or refund
- All
requests submitted are subject to approval on a case
to case basis.
MODIFICATION
OF TERMS AND CONDITIONS
Muis may, without giving prior notice, modify these
terms and conditions from time to time. You shall be
deemed to have accepted and agreed to the terms and
conditions as modified upon your use of the eService
after the modifications have been made.
MUIS
GENERAL TERMS & CONDITIONS AND CONDITIONS OF ACCESS
In addition to these terms and conditions, the use of
the eService shall be subject to and governed by the
Muis General Terms & Conditions and the Conditions
of Access unless the provisions of the Muis General
Terms & Conditions and Conditions of Access are
contrary to and inconsistent with these terms and conditions.
ADDRESS
AND CONTACT NUMBER OF MUIS
Majlis Ugama Islam Singapura
Islamic Centre of Singapore
273 Braddell Road
Singapore 579702
Tel: 6256 8188
Fax: 6353 6838
Email: feedback@muis.gov.sg
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