Contact Info

At Muis, we are committed to listening to you, whether in person, by phone, email or mail. Please select your preferred mode of contact to reach us:

Call Us

For all general enquiries, you may call our customer service officers at:

Mainline: +65 6359 1199
(Operates Mondays to Fridays: 8:30 am – 5:30 pm. Closed on Fridays from 12:30 pm – 2:30 pm and on Saturdays and Sundays)

Write or Email Us

If you wish to write to us, please address your correspondence to:


Alternatively, you may also fax us at +65 6253 7572.

You may also email us at or submit an online enquiry. We encourage you to browse through the i-FAQ pages to see if your enquiry has already been answered.

For general enquiries, we will reply within 3 to 14 working days. For complex enquiries where we need time to conduct further checks and investigation, we ask for your patience and understanding if we take a longer time to respond.

You may also share your views at REACH.

Visit Us

You may visit us at our office:

Singapore Islamic Hub
273 Braddell Road
Singapore 579702

Nearest MRT: Braddell Station
Bus Services: 13, 56, 57, 59, 88, 93, 157, 163

Customer Service:

We offer the following services at our counters:

  • Zakat/Fidyah/Kaffarah enquiries and payments

  • Haj Services registration

  • Wakaf/Donation (include MBMF)

  • Emergency Financial Assistance

  • Issuance of Halal Certificate, Halal Training Certificate and collection of payments

  • Appeal Board – Filing of notices and payments

Counter Operating Hours:

Mondays to Thursdays:
8:30 am to 1:00 pm
2:00 pm to 5:30 pm
(Final queue ticket will be issued at 4.45 pm)

8:30 am to 12:30 pm
2:30 pm to 5:30 pm
(Final queue ticket will be issued at 4.45 pm)

8:30 am to 1:00 pm
(Final queue ticket will be issued at 12:15 pm)

Kindly note that counter services on Saturdays are limited to Zakat Payment, Donation and Haj Registration ONLY. Customer may proceed to the 2nd level for making the payment/registration.

Sundays and Public Holidays:

Make An Appointment

If your enquiry is complex in nature, we invite you to make an appointment to talk to a Muis officer. You may email us at with the following details:

  • Name, NRIC and contact information
  • Nature of your enquiry
  • Available time for appointment

Appointments are granted on a case-by-case basis. Kindly note that appointment slots are only on weekdays and are limited. Advice rendered during these sessions is for personal use and reference only. You will be asked to sign a disclaimer form before the session begins.

Customers without appointment may have to wait longer if the officer-in-charge is engaged.

Feedback on Service Quality

Your feedback on our service quality is welcomed. Whether it is about a positive service experience you have enjoyed or feedback that will help us improve our service, please email us at

Alternatively, you may contact our QSM toll-free line at 1800-253-8285 (Weekdays: 8.30am - 5.30pm).

Last updated on 28/9/2019