In line with the MOH advisory on Elevated Safe Distancing Measures, from 7 April 2020 to 1 June 2020, Muis Counter Services will only provide the following essential services.
1) Emergency Zakat Financial Assistance
2) Zakat, Fidyah and Kaffarah enquiries and payments
3) Appeal Board - Filing of notice, petition and record of appeal and payment
Members of the public should access all other services via phone, or online channels, or by appointment. Kindly note that fresh applications for Haj have been temporarily suspended until further notice.
At Muis, we are committed to listening to you, whether in person, by phone, email or mail. Please select your preferred mode of contact to reach us:
For all general enquiries, you may call our customer service officers at:
Mainline: +65 6359 1199
(Operates Mondays to Fridays: 8:30 am – 5:30 pm.
Closed on Fridays from 12:30 pm – 2:30 pm and on Saturdays and Sundays)
For Halal enquiries, you may call our Halal Certification officers at:
Mainline: +65 6812 6060
For more information, click here.
If you wish to write to us, please address your correspondence to:
ISLAMIC RELIGIOUS COUNCIL OF SINGAPORE (MUIS)
SINGAPORE ISLAMIC HUB
273 BRADDELL ROAD
SINGAPORE 579702
Alternatively, you may also fax us at +65 6253 7572.
You may also email us at info@muis.gov.sg or submit an online enquiry. We encourage you to browse through the i-FAQ pages to see if your enquiry has already been answered.
For general enquiries, we will reply within 3 to 14 working days. For complex enquiries where we need time to conduct further checks and investigation, we ask for your patience and understanding if we take a longer time to respond.
You may also share your views at REACH.
You may visit us at our office:
Singapore Islamic Hub
273 Braddell Road
Singapore 579702
Nearest MRT: Braddell Station
Bus Services: 13, 56, 57, 59, 88, 93, 157, 163
We offer the following services at our counters:
Zakat/Fidyah/Kaffarah enquiries and payments
Haj Services registration
Wakaf/Donation (include MBMF)
Emergency Financial Assistance
Appeal Board – Filing of notices and payments
Mondays to Thursdays:
8:30 am to 1:00 pm
2:00 pm to 5:30 pm
(Final queue ticket will be issued at 4.45 pm)
Fridays:
8:30 am to 12:30 pm
2:30 pm to 5:30 pm
(Final queue ticket will be issued at 4.45 pm)
Saturdays:
8:30 am to 1:00 pm
(Final queue ticket will be issued at 12:15 pm)
Kindly note that counter services on Saturdays are limited to Zakat Payment, Donation and Haj Registration ONLY. Customer may proceed to the 2nd level for making the payment/registration.
Sundays and Public Holidays:
CLOSED
If your enquiry is complex in nature, we invite you to make an appointment to talk to a Muis officer. You may email us at info@muis.gov.sg with the following details:
Appointments are granted on a case-by-case basis. Kindly note that appointment slots are only on weekdays and are limited. Advice rendered during these sessions is for personal use and reference only. You will be asked to sign a disclaimer form before the session begins.
Customers without appointment may have to wait longer if the officer-in-charge is engaged.
Your feedback on our service quality is welcomed. Whether it is about a positive service experience you have enjoyed or feedback that will help us improve our service, please email us at QSM@muis.gov.sg.
Alternatively, you may contact our QSM toll-free line at 1800-253-8285 (Weekdays: 8.30am - 5.30pm).