To strive to be one of the Best Haj authorities in the world.

• To shape religious life of haj pilgrims and align them with Islamic agenda for community
• To develop a good system for the selection of qualified and suitable General Sales Agent (GSA)
• To ensure that good processes and proper administration are in place
• To liase with the relevant Saudi Haj authorities to safeguard the safety and welfare of haj pilgrims
• To ensure that pilgrims have the necessary knowledge on Manasik (i.e Haj rituals)
• To globalise Singapore's Haj services

1. Provide Selection of Haj Packages

• Invitation for tender
• Checking of accommodation
• Signing of agreement
• Evaluation
• Security bond
• Demerit points
• Damage clauses

2. Haj Flights Arrangement

• Flight scheduling
• Charter agreement
• Coordination with relavent authorities

3. Pilgrims Requirement

• Vaccination
• Briefing
• Haj visa
• Haj booklets
• Medical Record Book

4. Provide Welfare and Medical Services in the Holy Land

• Sending Doctors, Nurses and Assistant Pilgrims Officers
• Setting up clinics and offices
• Sufficient medical supply and equipment
• Ambulance services

5. Post mortem/evaluation

• Collate reports
• Customer Satisfactory Survey
• Focus Group Discussion
• Form panel of equiry
• Attend to complains
• Implement of findings

• Continue to work closely with Saudi Authorities and MABIMS countries
• To work towards unity in Haj manasik
• Ensure the religious significance during performance of Haj and general interest of pilgrims are well protected
• Globalise Haj Services