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Majlis Ugama Islam Singapura

Labbaitum Award

Singapore Pilgrims’ Affairs Office (SPAO) conferred with prestigious Labbaitum Awards by Kingdom of Saudi Arabia’s Ministry of Hajj and Umrah for excellence in delivering seamless and meaningful Haj experiences.

Last updated 4 December 2025

The “Labbaitum" Award, which means "we are at your service" in Arabic, is an annual recognition presented to Haj management organisations worldwide that demonstrate outstanding performance and excellence in serving pilgrims. 

Labbaitum Gold Award (2025)

Singapore Pilgrims Affairs Office conferred Gold Award

Head of Delegation, Mr Kadir Maideen receiving the award from Kingdom of Saudi Arabia's Minister of Hajj and Umrah, His Excellency Dr Tawfiq Fawzan Al-Rabiah (third from right).

The Singapore Pilgrims’ Affairs Office (SPAO) was awarded the Labbaitum Gold Award recognising its excellence in delivering seamless and meaningful Haj experiences for Singaporean pilgrims.

This accolade highlights SPAO’s holistic approach, which integrates:

  1. Digital innovation through the PilgrimSG platform, enhancing real-time assistance and coordination

  2. Pilgrims’ well-being via the Get Fit for Haj preparatory program

  3. Operational excellence with full compliance to MOHU’s Haj regulations

  4. Personalised care ensuring every pilgrim receives dedicated support

Read the media release below:

Singapore Pilgrims’ Affairs Office (SPAO) honoured with prestigious Labbaitum Gold Award

Labbaitum Award for Best Office (2023)

Singapore Haj Office conferred Labbaitum Award by Saudi Arabia.

Head of Delegation, Mr Sa’at Abdul Rahman (fourth from left) receiving the award from Kingdom of Saudi Arabia’s Minister of Hajj and Umrah, His Excellency Dr Tawfiq Fawzan Al-Rabiah (third from right ).

In 2023, SPAO was conferred the prestigious Labbaitum Award for Best Office. This was the first time Singapore had received this award. 

Singapore's award was specifically for providing efficient services, as well as quality and creative initiatives to Singaporean pilgrims.

A key feature highlighted was the PilgrimSG mobile application, which offers real-time information, medical consultation bookings, and a "hot button" for immediate assistance, significantly enhancing the pilgrims' experience. 

SPAO was evaluated against 30 other countries' offices in the category for countries with fewer than 3,000 pilgrims. 

Read the media release below:

Singapore Pilgrims’ Affairs Office conferred prestigious Labbaitum Award